Author: Corey Peters

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nordstrom

The Nordstrom Playbook: Omnichannel Strategies That Connect Digital, Stores and Customer Engagement

At CommerceNext, we dive deep into brands excelling in retail’s most pressing innovations, and Nordstrom stands out as a leading example. The retailer continues to set a benchmark for omnichannel excellence; not simply by offering multiple channels, but by orchestrating them into a cohesive platform that drives customer loyalty and operational efficiency. From real-time inventory and mobile innovation to loyalty programs, Nordstrom’s approach illustrates how to unify physical and digital commerce for maximum impact. Strategic Pillars: The Foundation of Nordstrom’s Omnichannel Play Nordstrom defines its customer strategy around three core pillars: Compelling product Outstanding services & experiences Connected capabilities   Nordstrom exemplifies how

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Webinar Recap

TV as a Growth Engine: Connecting Brand and Sales Performance

TV can be a performance multiplier when planned, measured and created the right way. In this CommerceNext webinar, a panel of leaders from Cuyana, ThirdLove, U Beauty and Marketing Architects unpacked how TV (linear + streaming) can build brand while driving measurable sales, when to add it to your mix and how to prove its impact across DTC and marketplaces. What We Covered: Uniting Brand and Performance with a Balanced Media Mix Planning Across Linear + CTV for Efficient, Full-Funnel Impact Reaching Beyond the “Bull’s-Eye” Audience Designing Creative That Builds Equity and Converts Measurement That Proves Incrementality Holiday Outlook: Sentiment, Promos, Mobile and

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Resale Retail

Innovation in Secondary Marketplaces: Three Resale Platforms Leading the Way

At CommerceNext, we focus on the trends shaping the future of modern retail, bringing together the most innovative minds in digital marketing and ecommerce to explore the strategies driving growth.  One standout development is the rapid rise of the secondary-market (resale) segment, a powerful new growth channel fueled by community engagement and omnichannel and digital innovation. We’ll examine how three platforms, eBay, The RealReal and Depop, are embracing key trends and deploying marketing and commerce innovations to stay ahead. eBay: Focusing on Community/Relationships As secondary retail marketplaces mature, community-building has emerged as one of the most powerful drivers of loyalty, trust and long-term growth—transforming

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Winning Black Friday: How to Maximize Performance in Promo Season

Black Friday is one of the biggest shopping moments of the year, and now is the time to make sure campaigns are ready to perform. In this CommerceNext webinar, RTB House and a panel of retail leaders from Patagonia, Minted and Sur La Table unpacked how to stay visible, relevant and profitable during the increasingly long and competitive promo period. Together, they shared data-driven insights, creative campaign strategies and the role of AI in maximizing performance from discovery through conversion. What We Covered: Rethinking Black Friday as an Extended Discovery Season Activating Early and Staying Top of Mind Driving Value Beyond Discounts Balancing

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CommerceNext

The Secrets Behind E.L.F.’s Marketing Success

How e.l.f.’s Marketing Shakes Up the Beauty Industry with Bold Campaigns Few brands embody modern marketing innovation quite like e.l.f. Beauty. Once known primarily as an affordable cosmetics line, e.l.f. has evolved into one of retail’s most agile and culturally relevant brands. At CommerceNext, we’re passionate about uncovering what drives retail’s fastest-growing brands. In this case study, we explore how e.l.f. became a trend-savvy innovator in the fiercely competitive beauty industry.  e.l.f. Beauty’s Marketing Strategy: Using Innovative Channels, Partnerships, Product Launches and Community-Based Strategies At its core, e.l.f.’s marketing approach is defined by: Leveraging Innovative Channels: e.l.f. is often first to test emerging

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CommerceNext Growth Show

Registration is Open for the 2026 CommerceNext Growth Show

The wait is over! Registration for the 2026 CommerceNext Growth Show is officially open. Register now and join us June 23–24, 2026 in New York City for two days packed with ideas, insights and community-driven connections that power the next chapter of retail growth. The Community Where Retail’s Future Takes Shape CommerceNext isn’t just a conference—it’s where the industry’s top minds in ecommerce, marketing and technology come together to collaborate, innovate and push the boundaries of what’s next. Whether you’re leading digital transformation, scaling a brand or rethinking your marketing strategy, this is where growth happens. At CommerceNext, the connections you make are

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Startup Spotlight Webinar

Startup Spotlight: Innovators Transforming Retail & Ecommerce

The future of retail is scrappy, fast-moving and tech-powered. Oftentimes, startups are the ones with the energy and fresh ideas to keep up. In this CommerceNext webinar, we showcased three startups, Zenyt, Test Party and Backstroke, that are transforming how retailers sell, safeguard and connect with their customers. Together, they offered a compelling look at how innovation, when paired with brand expertise, is reshaping retail from the ground up. What We Covered: Fixing Hidden Revenue Killers on Product Pages Making Accessibility a Growth Strategy Reinventing Email and SMS with Generative AI Turning AI Detection into Rapid, Prioritized Fixes Speakers: Arthur Pentecoste, Co-Founder &

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CommerceNext

Inside the CommerceNext Post-Purchase Forum: Session Previews

Inside the Post-Purchase Forum: Session Previews The post-purchase experience is where customer loyalty, trust and long-term growth are won or lost. At the Post-Purchase Forum, October 15th in NYC, we’re bringing together leaders who are redefining what happens after checkout, turning everyday transactions into powerful brand moments. Read on to get a glimpse of what’s ahead at the Post-Purchase Forum, and join us to be part of the conversation shaping customer experience. Keynote: Compassion at Scale: How Chewy Built the Gold Standard in Customer Care Speakers: Shiv Menon, Chief Customer Care Officer, Chewy   Chewy has become synonymous with legendary customer care. Think

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Retail

The Post-Purchase Playbook: How Leading Retailers Win Beyond the Checkout

With customer acquisition costs at unprecedented highs, the real battleground for growth now lies beyond the checkout. Post-purchase presents an exciting opportunity: transform first-time buyers into loyal advocates by marrying smart tech, streamlined returns and memorable experiences that stick. Let’s examine the trends shaping post-purchase success and highlight leading retailers setting the standard today. Take these insights to the next level by applying for CommerceNext’s Post-Purchase Forum, October 15th in NYC.   Trends & Best Practices Shaping Post-Purchase  AI-Powered Personalization & Communication From tailored product recommendations to virtual shopping assistants, AI is transforming how brands engage with customers after a purchase. The 2024

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Foot Locker at CommerceNext

Lacing Up for the Future: Empowering Teams and Igniting Sneaker Culture

At the 2025 CommerceNext Growth Show, Foot Locker’s Global Chief Customer Officer, Kim Waldmann, joined Mina Fader, Managing Director of the Baker Retailing Center at UPenn, for the keynote “Lacing Up for the Future: Empowering Teams and Igniting Sneaker Culture.” Their conversation offered an inside look at how a global brand with decades of history is reinventing itself for the next generation of consumers and what retail leaders can learn from that journey. This session covered: The “Lace Up Strategy:” A Clear Framework for Growth Loyalty Reinvented from the Frontline Empowering Teams to Build a Culture of Curiosity Expanding Audiences: Women and Gen

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Important Notice: Avoid Unauthorized Housing Providers

Connections Housing is the exclusive housing partner for CommerceNext and the only trusted source for booking accommodations for our event. Be cautious of third-party companies posing as official housing providers. These entities may attempt to mislead you into booking through them, often resulting in non-refundable deposits or invalid reservations that we cannot assist with.

To ensure a secure and seamless booking experience, always reserve your accommodations directly with Connections Housing. If you are approached by anyone claiming to offer housing for CommerceNext outside of Connections Housing, please report this immediately to commercenext@connectionshousing.com.

For assistance or questions, you can contact the Connections Housing team at commercenext@connectionshousing.com or by phone at 725.201.7302.