Author: Corey Peters

Search
Startup Spotlight Webinar

Startup Spotlight: Innovators Transforming Retail & Ecommerce

The future of retail is scrappy, fast-moving and tech-powered. Oftentimes, startups are the ones with the energy and fresh ideas to keep up. In this CommerceNext webinar, we showcased three startups, Zenyt, Test Party and Backstroke, that are transforming how retailers sell, safeguard and connect with their customers. Together, they offered a compelling look at how innovation, when paired with brand expertise, is reshaping retail from the ground up. What We Covered: Fixing Hidden Revenue Killers on Product Pages Making Accessibility a Growth Strategy Reinventing Email and SMS with Generative AI Turning AI Detection into Rapid, Prioritized Fixes Speakers: Arthur Pentecoste, Co-Founder &

Read More →
CommerceNext

Inside the CommerceNext Post-Purchase Forum: Session Previews

Inside the Post-Purchase Forum: Session Previews The post-purchase experience is where customer loyalty, trust and long-term growth are won or lost. At the Post-Purchase Forum, October 15th in NYC, we’re bringing together leaders who are redefining what happens after checkout, turning everyday transactions into powerful brand moments. Read on to get a glimpse of what’s ahead at the Post-Purchase Forum, and join us to be part of the conversation shaping customer experience. Keynote: Compassion at Scale: How Chewy Built the Gold Standard in Customer Care Speakers: Shiv Menon, Chief Customer Care Officer, Chewy   Chewy has become synonymous with legendary customer care. Think

Read More →
Retail

The Post-Purchase Playbook: How Leading Retailers Win Beyond the Checkout

With customer acquisition costs at unprecedented highs, the real battleground for growth now lies beyond the checkout. Post-purchase presents an exciting opportunity: transform first-time buyers into loyal advocates by marrying smart tech, streamlined returns and memorable experiences that stick. Let’s examine the trends shaping post-purchase success and highlight leading retailers setting the standard today. Take these insights to the next level by applying for CommerceNext’s Post-Purchase Forum, October 15th in NYC.   Trends & Best Practices Shaping Post-Purchase  AI-Powered Personalization & Communication From tailored product recommendations to virtual shopping assistants, AI is transforming how brands engage with customers after a purchase. The 2024

Read More →
Foot Locker at CommerceNext

Lacing Up for the Future: Empowering Teams and Igniting Sneaker Culture

At the 2025 CommerceNext Growth Show, Foot Locker’s Global Chief Customer Officer, Kim Waldmann, joined Mina Fader, Managing Director of the Baker Retailing Center at UPenn, for the keynote “Lacing Up for the Future: Empowering Teams and Igniting Sneaker Culture.” Their conversation offered an inside look at how a global brand with decades of history is reinventing itself for the next generation of consumers and what retail leaders can learn from that journey. This session covered: The “Lace Up Strategy:” A Clear Framework for Growth Loyalty Reinvented from the Frontline Empowering Teams to Build a Culture of Curiosity Expanding Audiences: Women and Gen

Read More →
Panel at CommerceNext

From Gen Z to Alpha: Redefining Acquisition for Emerging Audiences

At the 2025 CommerceNext Growth Show, a dynamic panel, From Gen Z to Alpha: Redefining Acquisition for Emerging Audiences, brought together retail and marketing leaders from COS, Reformation, Walmart and RRD. The group explored what it takes to connect with today’s youngest and most influential shoppers: Gen Z and the emerging Alpha generation. What this session covered: How Gen Z Is Reshaping the Funnel The Influence of Creators and the Rise of the Creator Economy Using AI Without Losing Trust Crafting Authentic Brand Values Why Gen Z Loves Traditional Touchpoints   How Gen Z Is Reshaping the Funnel If there’s one thing that

Read More →
CommerceNext

Top 5 Reasons to Attend the CommerceNext Post-Purchase Forum

CommerceNext’s Post-Purchase Forum, held at Tapestry’s HQ in NYC on October 15th, offers retailers a valuable opportunity to gain actionable insights, build connections and uplevel their skills, in an intimate, closed-door event. Check out our top 5 reasons to attend, and apply today to join us. 1. Learn Real Strategies to Help You Drive Post-Purchase Success  Skip the fluff and the theoretics. The Post-Purchase Forum brings bold, unfiltered keynotes and panels that dive into the real drivers of post-purchase success. You’ll leave inspired with new ideas to bring back to your business, while learning from leaders who are successfully navigating the challenges of

Read More →
2025 CommerceNext Growth Show

CommerceNext Steps Part 2: Top Takeaways from the 2025 Growth Show

At the 2025 CommerceNext Growth Show, we asked our speakers to distill their advice into clear, actionable takeaways: CommerceNext Steps. In this second edition, we’re sharing even more insights from our breakout sessions that move beyond the big ideas—offering practical strategies to drive real-world impact. Explore each day’s theme and gain strategies to help you lead through today’s most urgent retail challenges. DAY 1:  The Future of Customer Experiences Minimizing the Tradeoff: Balancing Retail Media ROI with a Seamless Brand Experience Communication is key. Your ecommerce search engine and ad tech must communicate with each other. Relevance drives incremental revenue. Relevance fuels both

Read More →
Tapestry at CommerceNext

Triple Threat Strategy: Unlocking Incrementality, Creative and AI for Competitive Advantage

One of the standout sessions at the 2025 CommerceNext Growth Show was the keynote, “Triple Threat Strategy: Unlocking Incrementality, Creative, and AI for Competitive Advantage.”  The session featured Avinash Kaushik, a globally respected expert in data-driven marketing and leader of Brand Strategy & Marketing Transformation at Tapestry, in conversation with Pooja Chandiramani of Coach. Together, they unpacked how brands can thrive by marrying AI, creative excellence and incrementality into a single cohesive strategy. This session covered: The three buckets of AI adoption Why HR (not just tech) is key to AI transformation How AI search is reshaping the consumer journey The power of

Read More →
Kendra Scott

Kendra Scott’s AI-First Commerce Revolution: Cracking the Code on AI Revenue Generation

Under the leadership of Kamanasish Kundu, SVP of Digital & E-commerce, Kendra Scott unlocked a new frontier in digital retail: an AI strategy designed not just to save money, but to drive revenue. The results are staggering: a 6x conversion lift, 9x engagement lift and a blueprint for how conversational AI can move from a support expense to a frontline sales engine. Read on to learn how Kendra Scott’s partnership with iAdvize redefined what AI means for commerce, and why others risk leaving millions on the table if they don’t follow suit. From Cost Center to Revenue Driver The traditional AI playbook is

Read More →

The 6 Most Important Gen Z Shopping Habits for Retail Brands

6 Gen Z Shopping Habits Shaping Retail Trends Gen Z’s shopping habits were a popular topic at this year’s CommerceNext Growth Show, highlighting how they discover, compare and buy products all at once, often while scrolling social media. Their expectations are high, attention spans short and loyalty tough to earn, but brands that get it right see big rewards. Catch the replay of the CommerceNext panel “From Gen Z to Alpha: Redefining Acquisition for Emerging Audiences” here, and read on for more insights on how this generation is reshaping retail. Gen Z Behaviors & Characteristics  Gen Z, born roughly between 1997 and 2012,

Read More →
Important Notice: Avoid Unauthorized Housing Providers

Connections Housing is the exclusive housing partner for CommerceNext and the only trusted source for booking accommodations for our event. Be cautious of third-party companies posing as official housing providers. These entities may attempt to mislead you into booking through them, often resulting in non-refundable deposits or invalid reservations that we cannot assist with.

To ensure a secure and seamless booking experience, always reserve your accommodations directly with Connections Housing. If you are approached by anyone claiming to offer housing for CommerceNext outside of Connections Housing, please report this immediately to commercenext@connectionshousing.com.

For assistance or questions, you can contact the Connections Housing team at commercenext@connectionshousing.com or by phone at 725.201.7302.