CommerceNext’s Post-Purchase Forum, held at Tapestry’s HQ in NYC on October 15th, offers retailers a valuable opportunity to gain actionable insights, build connections and uplevel their skills, in an intimate, closed-door event.
Check out our top 5 reasons to attend, and apply today to join us.
1. Learn Real Strategies to Help You Drive Post-Purchase Success
Skip the fluff and the theoretics. The Post-Purchase Forum brings bold, unfiltered keynotes and panels that dive into the real drivers of post-purchase success. You’ll leave inspired with new ideas to bring back to your business, while learning from leaders who are successfully navigating the challenges of today’s retail world.
Topics will cover the entire post-purchase journey, giving you the tools to create an optimized and profitable customer experience:
- Customer-Centric Logistics: Unpack strategies for smarter order tracking, fast, transparent delivery and frictionless returns that build trust and satisfaction.
- Data & Personalization: Understand the metrics that matter, such as CLV and repeat rate, and learn how to use feedback loops and personalization to connect with your customers.
- Brand Advocacy: Discover how to turn first-time buyers into loyal advocates through memorable unboxing experiences, sustainable packaging and loyalty programs that truly work.
2. Network with Experts and Peers
Designed for directors and VPs, the Post-Purchase Forum offers a unique environment for high-impact connections. It’s a closed door event, so you can candidly share what you’re experiencing with your peers, and learn from each other’s challenges and successes. Plus, after the sessions wrap, connect with peers at the networking reception.
Whether you’re looking to level up with a mentor or simply build your network, this is the place to do it.
3. Explore the Best of NYC
The Post-Purchase Forum takes place right in the heart of NYC at Tapestry’s Hudson Yards HQ—putting you steps away from some of the city’s best food, sights and experiences. With everything in one location, you can maximize your time: enjoy learning from industry leaders during the day, then take a quick stroll along the High Line or catch a view from the Edge before heading home. One day with endless ways to experience the city’s energy.
A quick guide to must-see spots in Hudson Yards:
- The Vessel: Striking honeycomb-shaped landmark, great for photo ops
- The Edge: Sky deck with panoramic views of NYC and beyond.
- The High Line: Elevated park perfect for a scenic stroll.
- Hudson Yards Shops & Restaurants: Luxury brands, boutiques and plenty of dining spots.
- Little Spain: Spanish market hall for tapas and treats.
Check out some of our other staff favorites in NYC:
4. Get an Inside Look at the Tech Leading Post-Purchase Success
The Post-Purchase Forum delivers cutting-edge insights on industry trends and emerging tech straight from the innovators driving change. It’s your shortcut to smarter strategies, sharper tools and a future-ready business. We’re not shying away from discussing how brands are tackling customer expectations and the newest technologies.
Explore topics covering the latest trends in AI and post-purchase marketing with these discussions:
- AI and Automation: Learn how to leverage AI-powered support and automation to streamline operations and enhance the customer experience.
- Community Building: Discover how to build community through social and post-purchase marketing, turning transactions into lasting relationships.
- Future-Proofing: Gain insights into future-proofing your business by staying on top of tech trends and evolving customer expectations.
Plus, connect with solution providers 1-on-1 to discover the latest innovations leading the industry. You might disover the next best software to upgrade your tech stack.
5. Invest in Your Professional Growth
The Post-Purchase Forum is also about leveling up for the long term. Every part of the day is designed to help you sharpen your expertise, expand your perspective and add real, marketable skills to your toolkit.
You’ll walk away with strategies you can put into practice immediately, plus a stronger professional foundation to propel your career forward. From mastering data-driven decision-making to building brand loyalty that lasts, you’ll gain the kind of insights that set you apart in a competitive retail landscape.
Whether you’re looking to lead your team with more confidence, position yourself for your next big role or simply refine your craft, you’ll find a variety of ways to invest in yourself, your team and your future.
This is your chance to zero in on what matters most and level up your customer experience game. Apply now to be part of the action at the CommerceNext Post-Purchase Forum.
