CommerceNext’s AI Forum is a closed-door event for retail and ecommerce leaders transforming the post-purchase experience. It’s happening October 15 at Tapestry’s HQ in NYC, and here’s who’s speaking.
Speaker lineup:Â
- Margot Johnson, Chief Digital Officer, Aritzia
- Melanie Travis, Founder & CEO, Andie Swim
- Dave Bolotsky, Founder & CEO, Uncommon Goods
- Heather Lane, VP, Supply Chain Strategy & Systems, Ulta Beauty
- Mark Friedman, Business Development, AS Beauty
- Andrew Laudato, COO, The Vitamin Shoppe
- Michael Allan, General Manager, Quince
- Julian Krenge, Founder & Chief Product Officer, parcelLab
- Jason Brenner, SVP Digital Portfolio, FedEx
- Carlos Dunlap-Beard, VP, Loyalty Strategy, ebbo
- Paula Macaggi, Founder & Host, OFFBoundsÂ
- Farzana Nasser, Partner, Chameleon Collective
- More to be announced soon…
Sessions cover:
- Connected data across returns & post-purchase
- CS tech stack & agent visibility
- Upfront transparency: giving customers policy and timeline info earlier
- AI-powered support, feedback loops and automation
- In-store staff training: keeping associates consistent
- Loyalty programs that work & personalization that connects
- Metrics that matter: CLV, repeat rate, return insights
Register for the Post-Purchase Forum October 15.
